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Update on Server Migration

Wednesday 28-10-2020

18:09

We see no major incidents in the DdD Backoffice and all POS systems should now be back online.

The Backoffice is still performing as expected, but there is a delay on all tasks due to the volume.

Next update latest tomorrow at 9:00 AM CET

16:40

We currently see that our DdD Backoffice is challenged due to the high load. Please have patience.

We are working to get the performance better.

Next update latest at 18:30 PM CET

15:29

We are now beginning to bring back more POS systems back to online mode.

As mentioned below the tasks from the POS and DdD Backoffice is currently being put in a large queue, that it will take time to process. Therefore there will be a delay on all data in and out of the POS as well as you can find the Backoffice system slow from time to time.

This means that it can take longer time than expected to get updated your sales figures in the traffic analysis and that you might not have all articles in the POS to scan yet.

Next step is to go through our other applications, to verify if they also run as expected. Among this are – DdD Admin, DdD Report, Financial integrations, EDI and API connections.

Next update latest at 17:30 PM CET

14:00

Many of our POS systems are now back in online mode.

If your message „Offline“ has disappeared from the front of your POS system is back online again.

If the POS is online, you can again look up stock etc. from your POS system.

You might not be able to see your sales figures in DdD Backoffice yet, but they will come. The figures are queuing up because there are a lot of backload currently.

Our Backoffice is still performing good.

Next update at 16:00 PM CET

12:00

We have now started to bring a few POS systems back to online mode.

Next update at 14:00 PM CET

10:20

The Backoffice servers are now back in normal service and runs at full capacity.

There is a big backlog of jobs that have not been run during the last 3 day, and therefore it is to be expected that there will be a delay during the day.4

Next update at 12:00 AM CET

08:32

The servers have been running well during the night, and we will open up for more communication to them in the next hours.

We are currently testing the systems. You can access the DdD Backoffice, but the jobs are not being processed in the normal speed. This means that you do not get your stock updated correctly and that you have to a long time on reports.

As soon as we are satisfied with the performance of DdD Backoffice, we will start to bring the POS systems back to online mode. This will also happen in a controlled manner, where we will start them in batches.

Next update will be at 10:00 AM CET.

Tuesday 27-10-2020

21:36

Our Hosting partner has now rebooted our servers again, they now have an idea of what is causing the unstable Backoffice system and will monitor the performance during the night.

Next update will be to tomorrow at 9:00 PM CET

21:27

We still wait for further update. As soon as they are in place they will be shared.

21:33

Our Hosting partner has now rebooted the server and belive to know what causes the unstable Backoffice system.
They will be monitoring the server for the night.
Next update will be to tomorrow at approx. 09.00 PM CET

19:59

Unfortunately, our system is still under a lot of pressure which impacts the performance of our Backoffice.

Our hosting partner is investigating why this happens.

Next update at 21:30 PM CET or earlier if possible.

17:46

We are still performing tests of the DdD systems.

Next update at 20:00 PM CET

15:29

The Database has now been moved with success.

We are now testing the system to make sure that it performs as we expect and we will begin to open up for our service and applications in a controlled manner.

Next update latest 18:00 PM CET

13:57

We are still in the process of moving our Oracle DB to a place where there is less load on the infrastructure. We expect it to take about 1.5 hours before the move is complete.

We currently have issues with our automated mail broadcast and will ask you kindly to stay updated via this site.

Next update latest 16:00 PM CET

11:53

We are upgrading our server environment to provide more capacity and split the service over 8 disks.

All systems are therefore pulled out of service and will be expected to be that for the next two hours while we perform this work.

The POS systems will still be able to sell in offline mode. 

We will provide a new update as soon as possible, and not later than 14:00 PM CET

Updater on Server Migration

27-10-2020

10:00

Unfortunately, we are still not able to be back in normal operations with our systems.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be at 12:00

 

26-10-2020

19:30

We are still working together with our hosting supplier, to solve the issues we have faced today.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be on 27th October  at 10:00

 

15:30

We are working very hard to solve the issues caused by server migration. We know this is affecting many of you.

We apologize to the affected customers for any inconvenience this has caused.

14:30

We are still working hard to solve the issues caused by server migration.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be at 15:30

 

12:00

Unfortunately, we are still experiencing challenges in the points below. We working hard to resolve this asap.

If you are experiencing issues with DdD Backoffice, you can try to clear cache. This might help.

In Explore

1. Close all Internet Explorer windows.

2. Open a new Internet Explorer browser, then click Tools > Internet Options. (If you don’t see this, press the Alt key to show the menu bar.)

3. In the General tab, under the Browsing History section, click Delete.

4. In the Delete Browsing History window, select the checkboxes for Temporary Internet Files and website files and Cookies and website data. If you have saved any Pearson sites as Favorites, clear the check box for Preserve Favorites website data.

5. Click Delete.

We apologize to the affected customers for any inconvenience this has caused.

The next update will be at 14:00

10:30

The following systems seem to be affected after the Migration:

  • DdD Report
  • BackOffice
  • EDI

The next update will be at 12:00

We apologize to the affected customers for any inconvenience this has caused.

25-10-2020

Due to the server migration on the 24-25th of October, it will be expected that some data might be missing in our different systems in the morning of Monday the 26th October 2020

We will keep you updated with more information during the upcoming days.

We apologize to the affected customers for any inconvenience this has caused.

New phone system – UPDATE

23-10-2020

Due to our server migrations this upcoming weekend 24-25th of October, we have decided to postpone our GoLive date for our new phone system to the 4th of November 2020. This is to ensure the best experience for all parts.

22-10-2020

On Monday the 26th of October 2020 are we implementing our new phone system.

This is due to we want to ensure you are getting the right service from us as fast as possible.

We are hoping for an easy start but also we know to expect we will have some waiting time in queue Monday and some adjustments as we go.

We hope you will find this initiative as a positive step to provide you even better service now and in the future.

A final reminder of Server Migration

22-10-2020

A kind reminder of our move of servers on the 24-25th October 2020

For more information, please read below.

 

A reminder of Server Migration

19-10-2020

We are moving our servers on the 24-25th of October 2020

For more information, please read below.

 

Server Migration 24-25th October 2020

12-10-2020

We will be moving our servers to a new server center, which we do to be able to offer the best possible service and uptime. When we are done, we will have far more powerful servers with the latest OS.
The actual move will take place the night between Saturday 24th and Sunday 25th of October 2020

What does this mean for you?

• The servers get new IP addresses
• All our services and sites will be down from midnight until we give notice, which means that for the specified period it will not be possible to communicate with them.
• We inform when our migration is over, after which you can reactivate your integrations. However, you should be aware that when we reopen, there will certainly be a lot of pressure on our systems, which is why there may be a longer response time than usual.

If we unexpectedly have challenges, there will be status messages on the site below where we will also inform when we have finished the server migration.

Site status: https: //dddretail.com/updates/

Update on DdDPoS 1st September
The following will be implemented on the PoS System

DdDPOS version 1.9.4.0.

FIX: Receipt issue after printing CustomCash
FIX: Remove border around the main window
FIX: Size and location on ButtomStatus bar
NEW: Added AKILIUT Card from Grønlandsbanken for Nets Terminal

NEW: New Option for GermanBankingAutoDetectCardType

Issue with the DdD Servers

24-06-2020 19:00

The server issue looks to be solved but we will monitor it closely during this evening.

24-06-2020 17:00

We are experiencing problems with our servers. This can affect the operation of both DdD Backoffice and DdD POS.
We are very sorry for the inconvenience and will return with an update at 7pm

Update of DdD Database

IMPORTANT

May 26th, 2020

The time for this update is now moved to Sunday 31th May from 19:00 – 20:00 (CET)

May 26th, 2020

Our hosting center needs to do maintenance of the DdD database.
This will be done on Tuesday May 26th from 19:00  to 20:00  (CET).
The maintenance will affect most of our systems until finished. Operations are expected to be normalized no later than 20:00.
We apologize to the affected customers for any inconvenience this has caused.

Issue with Batch jobs

May 26 2020

We seem to have had a problem with the connections to the Oracle database at around 08:33 this morning.

The connections have been restored. However, some batch-tasks that were running at that time have been interrupted.

This can mean that reports that have been ordered in DdD Backoffice will have to be reordered.

All is restored and is working again

Release on POS system 

February 25th, 2020

On the 3rd of March 2020, we will have a release on the POS system.

Public API:

  • Loyalty2Member bug fix
  • Gift card Certificate bug fix

Release on POS system and API

February 18th, 2020

  • NEW. Integration with CustomCash TAX FREE refund
  • FIX. Flashing Customer Screen
  • FIX. Stores created with duplicates

 

 

 

 

 

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